Shipping policy

Order Confirmation and Shipping Updates

  • We send a confirmation email to you immediately after your order is placed.

  • Shipping updates are provided via email as your order progresses.

  • For any questions or support regarding shipping, contact us at support@aerotrunk.com.

Shipping Rates and Eligibility

  • Free shipping is available on all orders (no minimum order value, before taxes and discounts).

  • All shipping is handled via reliable US carriers (e.g., USPS, UPS, or FedEx).

  • Shipping times are estimates and may vary based on location, product availability, and external factors like weather or holidays. Typical delivery is 3-7 business days after processing.

Shipping Destinations

  • We currently offer shipping only within the United States (domestic shipping).

  • We do not ship internationally or to US territories outside the continental US, Alaska, Hawaii, or Puerto Rico unless specified otherwise.

Processing Time

  • Orders are typically processed within 1-2 business days.

  • Business days are Monday through Friday, excluding US federal holidays.

Refunds, Returns, and Exchanges

  • You have 30 days from the date of delivery to return an item for a refund, exchange, or store credit.

  • Items must be unused, unworn, in original packaging with tags, and accompanied by proof of purchase.

  • To initiate a return, email support@aerotrunk.com with your order number and reason for return. We will provide a return shipping label if applicable.

  • Damages or issues must be reported immediately upon receipt for evaluation.

  • Non-returnable items include perishable goods, custom products, personal care items, hazardous materials, sale items, and gift cards.

  • Exchanges require returning the original item and placing a new order for the desired item.

  • Refunds are processed to the original payment method within 5-10 business days after we receive and inspect the returned item.

  • Shipping costs are non-refundable, but return shipping is covered via provided label unless the return is not due to our error.

This policy is subject to change without notice. For the latest updates, check our website or contact support@aerotrunk.com.